Privacy Policy

1. Introduction & Overview

Exwhyzee Smart Solutions Limited ("Exwhyzee", "we", "us", or "our") operates the Exwhyzee Bulk SMS platform. We are committed to protecting the privacy, confidentiality, and security of all users, account holders, and message recipients. This Privacy Policy explains our data collection, handling, and protection practices in compliance with national and international data privacy regulations.

2. Information We Collect

When you use our services, we may collect the following categories of information:

• Account Information: Name, business name, email address, telephone number, and login credentials.
• Contact Phone Books & Recipient Lists: Phone numbers and names uploaded for broadcast campaigns. Your contact lists belong entirely to you; we never sell, share, or market to your uploaded contact lists.
• Transaction & Billing Data: Payment reference IDs, wallet top-up records, voucher recharge codes, and invoice receipts. (We do not store raw debit/credit card numbers; card transactions are processed securely via PCI-DSS certified gateways like Paystack).
• Technical & Delivery Metadata: Message timestamps, delivery status reports (DSRs), sender IDs used, and API request logs.

3. How We Use Your Data

Your information is strictly used to deliver reliable messaging services, including:

• Routing and dispatching SMS broadcasts to mobile telecommunication carriers.
• Generating real-time delivery reports and account billing statements.
• Sender ID verification and regulatory compliance monitoring.
• Providing 24/7 technical customer support and critical platform status updates.

4. Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS 256-bit) for all data in transit and at rest. Account passwords are encrypted using salted one-way hashing algorithms. Our infrastructure is protected by perimeter firewalls, automated intrusion prevention systems, and rigorous access controls.

5. Third-Party Disclosures

We do not sell, rent, or lease your personal data or phone directories to third parties. We share data solely with licensed telecommunications operators (telcos) and aggregator networks strictly for the physical delivery of text messages to recipient handsets, or when required by lawful court orders and regulatory authorities.

6. Your Rights & Account Deletion

You have the right to access, edit, export, or permanently delete your phone groups and account data at any time from your client dashboard or by contacting our data protection officer at info@exwhyzee.ng.

7. Contact Information

If you have questions regarding this Privacy Policy, reach out to us:
Exwhyzee Smart Solutions Limited
Main Office: No. 37 urban dwell estate, airport road, abuja
Branch Office: NO. 44, Azikiwe Road, Umuahia.
Email: info@exwhyzee.ng | Phone: +234 806 866 9344